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Naomi Grace Cavaneyro

What’s In a Softphone: A List of Features to Aid in Your Business

“Your balance is insufficient to complete this call. Please try again later.” Many times, when we try to contact an employee, employer, or possible lead, phone credits are not enough. As such, your saving grace in this situation would have to be a softphone. But what is a softphone? It is a technological advancement that …

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That Time My Twitter Page Turned Into A Viral Meme

Twitter is one of the biggest social media platforms, with a global population that currently spans over 192 million users. Imagine you are a massive company with impeccable branding and a beautiful marketing scheme that the majority of the Twitterverse seems to enjoy.  However, one fateful day, an online troll decides to attack you through …

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Common Conundrums Customer Support Agents Solve

Have you ever heard the phrase, ‘Communication makes or breaks the relationship?’ This is the essence of how customer support agents can keep your patrons and convert your leads. Communication has come a long way since its earlier days. From Alexander Graham Bell’s invention of the telephone in 1876 to the creation of the Telephone …

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Online Gaming and Data Privacy: The Risks, The Targets, and The Usual Suspects

Online Gaming and Data Privacy: The Risks, The Targets, and The Usual Suspects

Can you hear them—the internal screaming of gamers as they realize that their information has been stolen from their beloved games?  Have you heard of Razer’s and Minecraft’s controversial information leakage? Razer and Minecraft are two of the biggest names in the gaming industry, and both are currently on trial as of writing this blog. …

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Online Casino Payment Methods to Ease User Transactions

Are you evaluating which method you should use for your online casino? As difficult as it may be, having a multichannel method of paying allows you to cater to your diverse community of players. Payment processing is essential to your gambling business since branding yourself as legal, safe, and accountable allows you to gain the …

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