A queue is critical in customer service. When offering customer service, it’s no secret that long lines should be avoided at all costs. Customers are not big fans of waiting for several minutes or hours. The longer the customer is made to wait, the more it decreases the perceived value of purchasing from your business. …
Voicebot—the future of customer service. Welcome to the world of interactions of humans and machines. At present, voicebots are capable of helping businesses provide voice-enabled conversational AI solutions at a rapid pace. Since the COVID-19 hit the world, voice AI has become more crucial than ever. More industry leaders now believe in an omnichannel future …
All About Voicebots: What You Need to Know About Conversational AI for Customer Support Read More »
Social media platforms have become a staple in our lives. It has provided a great way to stay connected with the world, especially during the coronavirus era wherein social distancing is crucial for everybody’s safety. That is also why several companies have taken advantage of social media to boost their brand awareness and grow their …
Moderation Amid the Pandemic: How Has Social Media Giants Handled User Content Check Read More »
Should marketing agencies learn the ways of managing social media for small businesses? Definitely. Social media is everywhere. It’s been ingrained in everyone’s lifestyle. A typical, digitally-savvy individual cannot entirely last a day without checking their Facebook, Instagram, or Twitter accounts. The need to engage in social media is expected in businesses whose lifeblood include …
Market! Market! Your One-Stop Guide For Social Media Management Read More »