CJ Pelien

Outsourcing is a viable solution for startups looking to expand operations and the breadth of what their call center services can do. Assessing whether your organization should outsource or not is a significant decision-making component of preserving customer trust and enhancing your services.  With the right outsourcing partner and an efficient plan in place, you …

Things You Didn’t Know About Outsourcing Call Center Services Read More »

Today’s shoppers want to be in complete command of the entire purchase process. You no longer have to go to a brick-and-mortar store or visit a website on a desktop computer to buy your desired device or add your favorite designer bag to your cart. The COVID-19 pandemic is also one of the triggering factors …

Headless Ecommerce Defined Read More »

The Internet is indeed growing immensely into a multi-billion dollar industry. Over the years, it has played a significant role in economies and become the new preferred medium for everyday communication. In fact, everybody uses the Internet in almost everything they do, including paying bills, ordering food, or fulfilling any kind of purchase. As a …

Is Live Chat Really That Effective? 8 Ways it Benefits the Present-Day Market! Read More »

Thanks to technology, everyday living seemed to have progressed quite exceedingly—especially for entrepreneurs. Several businesses today are relying more and more on technology to help them outperform competitors and improve their services. If you want your business to continually grow, you’ll need a powerful marketing strategy. This is where customer data comes in. Customer data …

What to Do with Customer Data: 4 Ways it Can Leverage Business Success Read More »

A queue is critical in customer service. When offering customer service, it’s no secret that long lines should be avoided at all costs. Customers are not big fans of waiting for several minutes or hours. The longer the customer is made to wait, the more it decreases the perceived value of purchasing from your business. …

Customer Queue Management Challenges in 2021 Read More »

Voicebot—the future of customer service. Welcome to the world of interactions of humans and machines. At present, voicebots are capable of helping businesses provide voice-enabled conversational AI solutions at a rapid pace. Since the COVID-19 hit the world, voice AI has become more crucial than ever. More industry leaders now believe in an omnichannel future …

All About Voicebots: What You Need to Know About Conversational AI for Customer Support Read More »

Social media platforms have become a staple in our lives. It has provided a great way to stay connected with the world, especially during the coronavirus era wherein social distancing is crucial for everybody’s safety. That is also why several companies have taken advantage of social media to boost their brand awareness and grow their …

Moderation Amid the Pandemic: How Has Social Media Giants Handled User Content Check Read More »

Should marketing agencies learn the ways of managing social media for small businesses? Definitely. Social media is everywhere.  It’s been ingrained in everyone’s lifestyle. A typical, digitally-savvy individual cannot entirely last a day without checking their Facebook, Instagram, or Twitter accounts.  The need to engage in social media is expected in businesses whose lifeblood include …

Market! Market! Your One-Stop Guide For Social Media Management Read More »