Customer service is essential for any successful business. Though contact centers have a well-developed training program and agents who demonstrate high standards, it is still unavoidable to make mistakes. Why? Well, we’re humans, after all. On the other hand, that doesn’t mean that we can’t do anything to improve. There’s always room to boost contact …
The 7 Typical Contact Center Mistakes to Ditch in 2022 Read More »
Today’s shoppers want to be in complete command of the entire purchase process. You no longer have to go to a brick-and-mortar store or visit a website on a desktop computer to buy your desired device or add your favorite designer bag to your cart. The COVID-19 pandemic is also one of the triggering factors …
Trends these days come and go at a breakneck pace, making it challenging for brands to keep up. Email marketing is among the continuously evolving trends. The shifting tides in customer acquisition and retention, new inspiration for marketing creatives, and email design trends have never been more fascinating! What Is Email Design? Email design is …
What Is Email Design? 5 Email Design Trends for 2022 Read More »
The Internet is indeed growing immensely into a multi-billion dollar industry. Over the years, it has played a significant role in economies and become the new preferred medium for everyday communication. In fact, everybody uses the Internet in almost everything they do, including paying bills, ordering food, or fulfilling any kind of purchase. As a …
Is Live Chat Really That Effective? 8 Ways it Benefits the Present-Day Market! Read More »
According to a study, approximately 4.66 billion are active internet users worldwide. That’s equivalent to 59.5% of the global population. Indeed, the Internet has grown rapidly over the years, and with its full range of services, billions of users have become attracted to it. It has helped us connect and engage with several people worldwide, …
Addressing the Elephant in the Room: Mental Health in Moderation Read More »
Customer service plays a critical role in every business. It builds a sustainable customer base and allows companies to thrive. As customers have become more tech-savvy, they expect brands to do the same. That is why several companies must keep up with the trends and prioritize their customer support services for an excellent customer experience. …
Thanks to technology, everyday living seemed to have progressed quite exceedingly—especially for entrepreneurs. Several businesses today are relying more and more on technology to help them outperform competitors and improve their services. If you want your business to continually grow, you’ll need a powerful marketing strategy. This is where customer data comes in. Customer data …
What to Do with Customer Data: 4 Ways it Can Leverage Business Success Read More »
No language can defeat the language of love. There is no love potion quite like a remote language when words take on a sultry swirl and elude the lips of a stranger. When you go for a vacation to top-rated attractions and beautiful destinations, curiosity takes over especially when you hear someone talking with a …
Ranking the Sexiest Languages in the World (Is Yours On the List?) Read More »
A queue is critical in customer service. When offering customer service, it’s no secret that long lines should be avoided at all costs. Customers are not big fans of waiting for several minutes or hours. The longer the customer is made to wait, the more it decreases the perceived value of purchasing from your business. …
Voicebot—the future of customer service. Welcome to the world of interactions of humans and machines. At present, voicebots are capable of helping businesses provide voice-enabled conversational AI solutions at a rapid pace. Since the COVID-19 hit the world, voice AI has become more crucial than ever. More industry leaders now believe in an omnichannel future …
All About Voicebots: What You Need to Know About Conversational AI for Customer Support Read More »