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Call centers have changed tremendously in recent years. Previously, agents were only responsible for answering customer phone calls. Now that the days of inbound and outbound customer service are long...
Why do you think businesses keep improving their products? The answer is to keep making it completely new to the customer and make it more appealing. In doing so, the...
How can you provide outstanding customer support to the new tech-savvy Millennials and their younger siblings, Generation Z? According to the World Economic Forum, there are approximately 1.8 billion Millennials–that’s...
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