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Call center agents have a lot on their plates. They are tasked to handle multiple queries and complaints in a given shift. The presence of a trained customer support representative...
A customer support personnel is typically engaged in a conversation with multiple customers simultaneously. It is possible, thanks to the presence of an automated ticketing system. Support tickets can be...
Outsourcing is a viable solution for startups looking to expand operations and the breadth of what their call center services can do. Assessing whether your organization should outsource or not...
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