No language can defeat the language of love. There is no love potion quite like a remote language when words take on a sultry swirl and elude the lips of a stranger. When you go for a vacation to top-rated attractions and beautiful destinations, curiosity takes over especially when you hear someone talking with a …
Ranking the Sexiest Languages in the World (Is Yours On the List?) Read More »
A queue is critical in customer service. When offering customer service, it’s no secret that long lines should be avoided at all costs. Customers are not big fans of waiting for several minutes or hours. The longer the customer is made to wait, the more it decreases the perceived value of purchasing from your business. …
Voicebot—the future of customer service. Welcome to the world of interactions of humans and machines. At present, voicebots are capable of helping businesses provide voice-enabled conversational AI solutions at a rapid pace. Since the COVID-19 hit the world, voice AI has become more crucial than ever. More industry leaders now believe in an omnichannel future …
All About Voicebots: What You Need to Know About Conversational AI for Customer Support Read More »
Social media platforms have become a staple in our lives. It has provided a great way to stay connected with the world, especially during the coronavirus era wherein social distancing is crucial for everybody’s safety. That is also why several companies have taken advantage of social media to boost their brand awareness and grow their …
Moderation Amid the Pandemic: How Has Social Media Giants Handled User Content Check Read More »
“Your balance is insufficient to complete this call. Please try again later.” Many times, when we try to contact an employee, employer, or possible lead, phone credits are not enough. As such, your saving grace in this situation would have to be a softphone. But what is a softphone? It is a technological advancement that …
What’s In a Softphone: A List of Features to Aid in Your Business Read More »
Which platform do you use for your marketing strategy? Is it Facebook, Twitter, or Instagram? Perhaps you’ve even added LinkedIn to the mix? Do you think you’ve tried all possible social media platforms for your promotional strategies? Have you ever tried to use TikTok for your marketing? TikTok currently has over 689 million monthly users …
Market with TikTok: Should I or Should I Not Do It? Read More »
With an amazing array of useful features in streamlining customer engagement, live chat is arguably one of the best innovations in the modern business industry. However, while the concept of live chat is increasingly becoming more apparent in the business industry, some businesses still find it shrouded by misimpressions and hearsays. With these misconceptions floating …
Curb Your Live Chat Myths: 7 Misconceptions About Live Chat as a B2C Contact Channel Read More »
Ever heard about the thirst trap? Yes? No? Whichever your answer is, we need to get to know what is a thirst trap, why it has been going viral up to this day, and why it has resurfaced as one of the latest news in the most unlikely and professional social media platform known to …
The Power of Thirst Traps: What’s It Doing on LinkedIn? Read More »
Twitter is one of the biggest social media platforms, with a global population that currently spans over 192 million users. Imagine you are a massive company with impeccable branding and a beautiful marketing scheme that the majority of the Twitterverse seems to enjoy. However, one fateful day, an online troll decides to attack you through …
That Time My Twitter Page Turned Into A Viral Meme Read More »
Have you ever heard the phrase, ‘Communication makes or breaks the relationship?’ This is the essence of how customer support agents can keep your patrons and convert your leads. Communication has come a long way since its earlier days. From Alexander Graham Bell’s invention of the telephone in 1876 to the creation of the Telephone …