While there is no clear proof that we have curtailed the pandemic on a global scale, it is safe to say that it is no longer a nuisance for enterprises to resume normal operations, while still following international health norms. As we emerge from the ashes of COVID-19, there is a greater desire for more …
The Top Countries for Outsourcing Customer Support in 2022 Read More »
When businesses are capable of responding to customers quickly, it boosts customer happiness and satisfaction. They generally prefer to remain loyal to a brand that offers excellent customer service. In fact, 51% of customers are likely to purchase from a business that provides chat support since it enables real-time messaging and faster responses. What’s the …
According to Statista, the average daily usage of social media users worldwide is almost 3 hours per day. Most users spend roughly 18 hours with different types of media per day. This accountability just proves that social media has truly emerged in society. People take advantage of social media to share their personal views, experiences, …
How Crucial is Content Moderation in Retaining Customers Long-Term Read More »
Customer service plays a critical role in every business. It builds a sustainable customer base and allows companies to thrive. As customers have become more tech-savvy, they expect brands to do the same. That is why several companies must keep up with the trends and prioritize their customer support services for an excellent customer experience. …
No language can defeat the language of love. There is no love potion quite like a remote language when words take on a sultry swirl and elude the lips of a stranger. When you go for a vacation to top-rated attractions and beautiful destinations, curiosity takes over especially when you hear someone talking with a …
Ranking the Sexiest Languages in the World (Is Yours On the List?) Read More »
Which platform do you use for your marketing strategy? Is it Facebook, Twitter, or Instagram? Perhaps you’ve even added LinkedIn to the mix? Do you think you’ve tried all possible social media platforms for your promotional strategies? Have you ever tried to use TikTok for your marketing? TikTok currently has over 689 million monthly users …
Market with TikTok: Should I or Should I Not Do It? Read More »
With an amazing array of useful features in streamlining customer engagement, live chat is arguably one of the best innovations in the modern business industry. However, while the concept of live chat is increasingly becoming more apparent in the business industry, some businesses still find it shrouded by misimpressions and hearsays. With these misconceptions floating …
Curb Your Live Chat Myths: 7 Misconceptions About Live Chat as a B2C Contact Channel Read More »
Did you know that customer feedback and user content are now more powerful than ever? Thanks to the broader scope and influence of the internet, people are given the freedom to express their personal experiences and opinions about brands across different industries. Although user-generated content (UGC) has unlocked multiple advantages for entrepreneurs and businesses, it …
How Content Moderation of UGC Driving Ecommerce Brands to Grow Read More »
Shifting from the traditional brick-and-mortar business advertising to digital marketing has never been more difficult. The drastic change is undeniable, especially with the constant changes brought by the internet. The fast-paced inclusion of merchants online narrowed the possible outcomes for eBusiness into two scenarios: Excel or crumble. Even an experienced entrepreneur might find online selling …
7 Essential eCommerce Business Challenges That Owners Often Ignore + Easy Solutions Read More »