Is your business ready to come back from its social media break? Or perhaps your engagement is dwindling down and your usual strategies simply aren’t working. Taking a break from the chaotic world of social media isn’t really new, especially among online influencers. With the rising awareness of mental health issues, it has become a …
Revive Your Social Media Engagement: Here are 4 Amazing Hacks Read More »
While there is no clear proof that we have curtailed the pandemic on a global scale, it is safe to say that it is no longer a nuisance for enterprises to resume normal operations, while still following international health norms. As we emerge from the ashes of COVID-19, there is a greater desire for more …
The Top Countries for Outsourcing Customer Support in 2022 Read More »
Email is a vital part of business communication and cannot be ignored. Not only does email empower prompt response, but it also guarantees that businesses keep track of all active, ongoing, and pending communication. Email is additionally cost-effective and provides invaluable marketing opportunities. It is a professional email that keeps up brand alignment and not …
Email Etiquette for Businesses: How to Ace Sales, Marketing & User Support Talks in 2022 Read More »
Outsourcing is a viable solution for startups looking to expand operations and the breadth of what their call center services can do. Assessing whether your organization should outsource or not is a significant decision-making component of preserving customer trust and enhancing your services. With the right outsourcing partner and an efficient plan in place, you …
Things You Didn’t Know About Outsourcing Call Center Services Read More »
Today’s shoppers want to be in complete command of the entire purchase process. You no longer have to go to a brick-and-mortar store or visit a website on a desktop computer to buy your desired device or add your favorite designer bag to your cart. The COVID-19 pandemic is also one of the triggering factors …
When businesses are capable of responding to customers quickly, it boosts customer happiness and satisfaction. They generally prefer to remain loyal to a brand that offers excellent customer service. In fact, 51% of customers are likely to purchase from a business that provides chat support since it enables real-time messaging and faster responses. What’s the …
The Internet is indeed growing immensely into a multi-billion dollar industry. Over the years, it has played a significant role in economies and become the new preferred medium for everyday communication. In fact, everybody uses the Internet in almost everything they do, including paying bills, ordering food, or fulfilling any kind of purchase. As a …
Is Live Chat Really That Effective? 8 Ways it Benefits the Present-Day Market! Read More »
According to Statista, the average daily usage of social media users worldwide is almost 3 hours per day. Most users spend roughly 18 hours with different types of media per day. This accountability just proves that social media has truly emerged in society. People take advantage of social media to share their personal views, experiences, …
How Crucial is Content Moderation in Retaining Customers Long-Term Read More »
Customer service plays a critical role in every business. It builds a sustainable customer base and allows companies to thrive. As customers have become more tech-savvy, they expect brands to do the same. That is why several companies must keep up with the trends and prioritize their customer support services for an excellent customer experience. …
Thanks to technology, everyday living seemed to have progressed quite exceedingly—especially for entrepreneurs. Several businesses today are relying more and more on technology to help them outperform competitors and improve their services. If you want your business to continually grow, you’ll need a powerful marketing strategy. This is where customer data comes in. Customer data …
What to Do with Customer Data: 4 Ways it Can Leverage Business Success Read More »