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Eman Rieza

Back From the Dead! Should You Repurpose Your Old Content?

Why do you think businesses keep improving their products? The answer is to keep making it completely new to the customer and make it more appealing. In doing so, the product’s market value significantly increases and the brand becomes more visible to potential new clients.  The same principle applies to your content. It must be …

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The Psychology of a Customer Support Agent amid Covid-19: How the Pandemic Affected their Mental Health

COVID-19 has caused significant panic, anxiety, and concern all over the world.  Businesses had to adapt in a snap and work harder to understand the challenges brought by the restricted face to face contact, social distancing, and community quarantine measures that authorities had to implement to curb the spread of the deadly virus. In fact, …

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5 Amazing Tips For Managing An Offshore Team

Are you experiencing feelings of mental or emotional exhaustion or burnout? Well, you’re not alone. A huge chunk of individuals working in the corporate world have probably experienced days when they have felt powerless, overburdened, excessively stressed, or underappreciated. If you start to experience symptoms like these, it’s possible that you’re heading down the path …

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Best Tools to Amplify Your Business’s Social Media Profile

In recent years, there has been a rise in the popularity of using social media platforms for marketing. Social media’s popularity among big and small businesses is understandable. Platforms for social networking like Facebook (or Meta), Twitter, and Instagram have assisted startups and large enterprises, as well as solopreneurs, in developing their businesses and increasing …

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Chat Operators and the Many Hats that They Can Wear

Chat operators are one of the most rapidly developing sectors of the customer support industry. They’ve become a vital component of the daily operations of businesses because of their ability to manage customer-related concerns with utmost convenience and efficiency. When visitors arrive at your website, chat operators are responsible for greeting and assisting them at …

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How to Choose the Best Contact Channels to Augment Your Call Center?

Customer service channels have the power to create or break a customer’s experience. As technology continues to advance, so does communication. Gone are the days when the only contact channels that customers can use to reach companies are phones and emails. Now, customers expect to get in touch with you quickly and easily through any …

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5 Must-Have Email Support Software for 2022 and Beyond

Are you certain that your email will be able to expand your company in a competitive market? Email is still a reliable tool for companies in initiating and maintaining communication with their prospects and existing clients. Customer service through email is more convenient because it supports asynchronous communication. The customer contacts the business’s support representatives …

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BPO Basics: How to Train Your Contact Center Support Team Effectively

Call center agents have a lot on their plates. They are tasked to handle multiple queries and complaints in a given shift. The presence of a trained customer support representative is unquestionably crucial in this situation. The quality of your company’s customer service can make or break your company. After all, customer service is a …

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7 Steps to Perfecting a Support Ticket System that Works

A customer support personnel is typically engaged in a conversation with multiple customers simultaneously.  It is possible, thanks to the presence of an automated ticketing system. Support tickets can be used as a reference for when the customer support representative seeks the assistance of a supervisor or another staff whose expertise suits the problem at …

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