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Eman Rieza

Back From the Dead! Should You Repurpose Your Old Content?

Why do you think businesses keep improving their products? The answer is to keep making it completely new to the customer and make it more appealing. In doing so, the product’s market value significantly increases and the brand becomes more visible to potential new clients.  The same principle applies to your content. It must be …

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The Future of Call Center Services: 7 Relevant Predictions to Consider for Startups

Call centers have changed tremendously in recent years. Previously, agents were only responsible for answering customer phone calls. Now that the days of inbound and outbound customer service are long gone, contact centers have been modified to include an extensive range of customer interaction methods, including web calls, live chat, video chat, and omnichannel customer …

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What is a Live Chat Support Strategy & Why Do Startups Need it?

Why do you think businesses keep improving their products? The answer is to keep making it completely new to the customer and make it more appealing. In doing so, the product’s market value significantly increases and the brand becomes more visible to potential new clients.  The same principle applies to your content. It must be …

What is a Live Chat Support Strategy & Why Do Startups Need it? Read More »

Next-Level Customer Support for the Next-Gen Customers

How can you provide outstanding customer support to the new tech-savvy Millennials and their younger siblings, Generation Z?  According to the World Economic Forum, there are approximately 1.8 billion Millennials–that’s about 23% of the global population as of 2021. Recent data in 2022 show a 2 billion increase in their still growing population.  Both Millennials …

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Be a Superhero: Content Moderation as a Full-time Career? Here’s What to Expect!

With the ever-changing online setup, one must always remain vigilant in order to defend cyberspace from the dangers that lurk beneath the internet’s dark alleyways. They may not be wearing capes, but they can certainly pack a punch especially when dealing with internet trolls. What exactly are they? They are known as content moderators! So, …

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Get Ready with Reddit: Guide to Building Your Own Reddit Community

Want to reach a broader audience with your marketing efforts outside of your usual platforms? Have you given Reddit a try? Reddit is one of the best platforms for content of any kind, including news, politics, and entertainment. Several businesses use this as their marketing platform to increase traffic and generate a copious amount of …

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Back From the Dead! Should You Repurpose Your Old Content?

Why do you think businesses keep improving their products? The answer is to keep making it completely new to the customer and make it more appealing. In doing so, the product’s market value significantly increases and the brand becomes more visible to potential new clients.  The same principle applies to your content. It must be …

Back From the Dead! Should You Repurpose Your Old Content? Read More »

The Psychology of a Customer Support Agent amid Covid-19: How the Pandemic Affected their Mental Health

COVID-19 has caused significant panic, anxiety, and concern all over the world.  Businesses had to adapt in a snap and work harder to understand the challenges brought by the restricted face to face contact, social distancing, and community quarantine measures that authorities had to implement to curb the spread of the deadly virus. In fact, …

The Psychology of a Customer Support Agent amid Covid-19: How the Pandemic Affected their Mental Health Read More »

5 Amazing Tips For Managing An Offshore Team

Are you experiencing feelings of mental or emotional exhaustion or burnout? Well, you’re not alone. A huge chunk of individuals working in the corporate world have probably experienced days when they have felt powerless, overburdened, excessively stressed, or underappreciated. If you start to experience symptoms like these, it’s possible that you’re heading down the path …

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