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Eman Rieza

5 Must-Have Email Support Software for 2022 and Beyond

Are you certain that your email will be able to expand your company in a competitive market? Email is still a reliable tool for companies in initiating and maintaining communication with their prospects and existing clients. Customer service through email is more convenient because it supports asynchronous communication. The customer contacts the business’s support representatives …

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BPO Basics: How to Train Your Contact Center Support Team Effectively

Call center agents have a lot on their plates. They are tasked to handle multiple queries and complaints in a given shift. The presence of a trained customer support representative is unquestionably crucial in this situation. The quality of your company’s customer service can make or break your company. After all, customer service is a …

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7 Steps to Perfecting a Support Ticket System that Works

A customer support personnel is typically engaged in a conversation with multiple customers simultaneously.  It is possible, thanks to the presence of an automated ticketing system. Support tickets can be used as a reference for when the customer support representative seeks the assistance of a supervisor or another staff whose expertise suits the problem at …

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The 7 Typical Contact Center Mistakes to Ditch in 2022

Customer service is essential for any successful business. Though contact centers have a well-developed training program and agents who demonstrate high standards, it is still unavoidable to make mistakes.  Why?  Well, we’re humans, after all. On the other hand, that doesn’t mean that we can’t do anything to improve. There’s always room to boost contact …

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What Is Email Design? 5 Email Design Trends for 2022

Trends these days come and go at a breakneck pace, making it challenging for brands to keep up. Email marketing is among the continuously evolving trends. The shifting tides in customer acquisition and retention, new inspiration for marketing creatives, and email design trends have never been more fascinating! What Is Email Design? Email design is …

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Protecting Your Social Media Life: What is Social Media Moderation & How Does it Work?

Over 3 billion users have been using social media every day to communicate with one another, share what’s happening in their lives, discover different events, and, well, to shop online. Social media platforms are considered a huge online marketplace where users are free to share their views, experiences, and feedback about the brand they are …

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Addressing the Elephant in the Room: Mental Health in Moderation

According to a study, approximately 4.66 billion are active internet users worldwide. That’s equivalent to 59.5% of the global population. Indeed, the Internet has grown rapidly over the years, and with its full range of services, billions of users have become attracted to it. It has helped us connect and engage with several people worldwide, …

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The Basics of Video Content Moderation

Admit it or not, today’s generation is highly engrossed in viewing and sharing videos online. Whether it’s on Tiktok, Youtube, Instagram, or other social networking platforms, people make sure they don’t miss anything that their favorite vloggers and Tiktok influencers post. Pardon the exaggeration here, but it’s safe to say that these platforms are already …

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