Eman Rieza

In recent years, there has been a rise in the popularity of using social media platforms for marketing. Social media’s popularity among big and small businesses is understandable. Platforms for social networking like Facebook (or Meta), Twitter, and Instagram have assisted startups and large enterprises, as well as solopreneurs, in developing their businesses and increasing …

Best Tools to Amplify Your Business’s Social Media Profile Read More »

Chat operators are one of the most rapidly developing sectors of the customer support industry. They’ve become a vital component of the daily operations of businesses because of their ability to manage customer-related concerns with utmost convenience and efficiency. When visitors arrive at your website, chat operators are responsible for greeting and assisting them at …

Chat Operators and the Many Hats that They Can Wear Read More »

Customer service channels have the power to create or break a customer’s experience. As technology continues to advance, so does communication. Gone are the days when the only contact channels that customers can use to reach companies are phones and emails. Now, customers expect to get in touch with you quickly and easily through any …

How to Choose the Best Contact Channels to Augment Your Call Center? Read More »

Are you certain that your email will be able to expand your company in a competitive market? Email is still a reliable tool for companies in initiating and maintaining communication with their prospects and existing clients. Customer service through email is more convenient because it supports asynchronous communication. The customer contacts the business’s support representatives …

5 Must-Have Email Support Software for 2022 and Beyond Read More »

Call center agents have a lot on their plates. They are tasked to handle multiple queries and complaints in a given shift. The presence of a trained customer support representative is unquestionably crucial in this situation. The quality of your company’s customer service can make or break your company. After all, customer service is a …

BPO Basics: How to Train Your Contact Center Support Team Effectively Read More »

A customer support personnel is typically engaged in a conversation with multiple customers simultaneously.  It is possible, thanks to the presence of an automated ticketing system. Support tickets can be used as a reference for when the customer support representative seeks the assistance of a supervisor or another staff whose expertise suits the problem at …

7 Steps to Perfecting a Support Ticket System that Works Read More »

Customer service is essential for any successful business. Though contact centers have a well-developed training program and agents who demonstrate high standards, it is still unavoidable to make mistakes.  Why?  Well, we’re humans, after all. On the other hand, that doesn’t mean that we can’t do anything to improve. There’s always room to boost contact …

The 7 Typical Contact Center Mistakes to Ditch in 2022 Read More »

Trends these days come and go at a breakneck pace, making it challenging for brands to keep up. Email marketing is among the continuously evolving trends. The shifting tides in customer acquisition and retention, new inspiration for marketing creatives, and email design trends have never been more fascinating! What Is Email Design? Email design is …

What Is Email Design? 5 Email Design Trends for 2022 Read More »

According to a study, approximately 4.66 billion are active internet users worldwide. That’s equivalent to 59.5% of the global population. Indeed, the Internet has grown rapidly over the years, and with its full range of services, billions of users have become attracted to it. It has helped us connect and engage with several people worldwide, …

Addressing the Elephant in the Room: Mental Health in Moderation Read More »