Business owners are always finding new ways to increase their sales and add more clients. With all the resources available nowadays, it’s more competitive than ever, and marketing strategists have to keep upping the ante on their approach. After all, being stagnant in the business industry is like being left in the dust. Customer habits …
4 Ways You Can Use Customer Service As A Marketing Approach Read More »
In the face of rising inflation, geopolitical crises, and changing customer habits, business owners have a lot on their plates as they look towards 2023—not to mention keeping up with their competitors while still maintaining the quality of their work. But shining bright within this Pandora’s box is the concept of brand loyalty. Customers, after …
Acquiring customers is one of the main goals of a business. By all accounts, it’s not wrong. But it’s not good to invest most of your budget just in acquisitions. What about selling more to your existing customers? It costs less to invest in customer retention than in customer acquisition. It can also net you …
5 Strategies To Boost Sales With Existing Customers Read More »
Working remotely isn’t a stranger to the business world. Though it used to be an old friend you saw every once in a while, the pandemic made you see them more often, in an ironic twist. This work arrangement is also beneficial, especially in terms of efficiency. You can operate the business during extended hours …
How to Manage Your Customer Service Team Across Time Zones? Read More »
Brand reputation is a big thing, especially in an age of widespread social media use. One negative word from the right person can be enough to close down a business if left to fester like a wound. Even if it’s a big corporation, that damage to their reputation can cost them a lot in the …
How To Leverage Technology To Improve Your Customers’ Experience Read More »
When you’re done eating at a restaurant or finishing a transaction with an online shop, were you given a questionnaire or asked to rate the quality of service? That is called a customer satisfaction survey. Customer satisfaction (CSAT) refers to the measure of how satisfied a customer is with a brand’s product, service, and other …
7 Reasons Why Your Customer Satisfaction Score Is Low Read More »
With the advent of technology, the information grapevine has gotten better and faster. Distance means almost nothing to the world’s virtual web. This makes retaining customers valuable for acquiring new clients through word of mouth. For the same reasons, it’s imperative to turn negative customer interactions into positive ones. Loyal customers may switch to another …
How to Make Negative Customer Interactions Positive? Read More »
Another year passes once again. For the business industry, it’s time to once again dust up those marketing strategies—the annual new year’s resolution, if you will. Of course, a reigning priority is the retention and acquisition of customers. This makes customer service an integral part of your brand, especially due to the fact that it …
The Top Customer Service Outsourcing Companies 2023 Edition Read More »
Lead generation is a critical component when it comes to marketing and business growth. It is essential, no matter the type of business you’re in or whether you’re in a B2B or B2C market. How can you determine if your methods and strategies are working? A tell-tale sign is if your sales have improved. That …
The internet is constantly creating ways to connect all corners of the world into one unified network. However, due to the freedom to do anything virtually online, some users can exploit this opportunity to demonstrate their hostile agendas. As such, prioritizing data security is paramount. In this light, as a service provider, you have a …