Are you evaluating which method you should use for your online casino?
As difficult as it may be, having a multichannel method of paying allows you to cater to your diverse community of players. Payment processing is essential to your gambling business since branding yourself as legal, safe, and accountable allows you to gain the trust and loyalty of your avid players.
Players need to know that their money is transferred directly to you. Likewise, the fact that they are getting their money on time is an important determinant of excellent user experience on your gambling platforms.
A surefire way to guarantee and accomplish that is through exploring suitable payment methods for your customers. By exploring options you can offer to your end-users, you are also fleshing out the features that will highlight convenience on your online casino.
Here are five of the most highly recommended payment methods for your online gambling business:
- Bank Transfer
- Debit/Credit Card
- Mobile Payment
- Online Banking
1) Bank Transfer
This mode of payment is characterized by the physical transaction of money between the players’ and the casino’s bank account. Although it is widely used, a bank transfer is prone to delays and hours of processing. The reason is that the player would have to wait in line, fill out forms or checks and wait for the bank to approve the transaction. You can balance this with the help of email support; your players are able to give you a head’s up and let your business know that their money or the payment they sent has been verified by the bank. They can also inform you should they encounter any delays in sending payments. The information shared between the two of you stays in the email and is managed by email support agents.
2) Debit/Credit Card
Your players can pay anytime and anywhere with this kind of online banking. Although there are additional fees when transferring money through debit or credit card, most online casinos accept this form of payment. Specifically, MasterCard or Visa are the most widely accepted types of cards. It is important to note that there is a 2-3 waiting day for your online casino debit card withdrawal. It might seem like a bit of a stretch, but it is one of the safest and fastest ways for your players to send payments and for your business to transfer funds into their bank account directly.
Paypal, one of the most famous e-Wallets in the world, brings your players the convenience of not having to create another account. Paypal is also used for most shopping sites like Amazon, thus you are assured that it is a trusted and widely recognized online payment system. You can send and receive money on e-Wallets through bank or online transfers, so your customers would not have to keep shifting between transactions and avoid complications. Most e-Wallets also support email, call, or live chat support as a way of securing transactions. You can answer various queries in real-time and in detail to increase loyalty and assure your customers.
4) Mobile Payment
This kind of payment allows players to have their casino bills directed to their phones, a method that helps secure their banking details. By installing the app on their smartphones, it eliminates the need to give away their account details or card numbers to customer support representatives when paying their dues. Contrarily, since cash cannot be transferred through mobile, they cannot do online casino bitcoin withdrawal or any other form of money withdrawal. Transfers are limited only to the scheduled bills of the players.
5) Online Banking
The difference of online banking is that the payment processor would need the card number details of the player. Online banking also gives your users the security of not having to give the processor their bank details except when their information is required for withdrawing cash. Your users get to use their bank’s domain rather than getting an acquirer domain.
These are some of the finest methods available in processing payments in online casinos. It is entirely up to you to weigh the pros and cons of each and decide which one is best for your gambling business. Make sure to take into consideration where your players are coming from, so that your payment processing methods can easily be paired with email, call, or live chat support. This is because with the diversity and multitude of players you have, you need to set up or outsource your customer support services in accordance with your budget.
Email support allows you to have a secured line between you and your users with an electronic receipt or a more detailed conversation. Call support allows your agents to directly address concerns and issues that clients may have towards your casino and at the same time verify details and guide your customers. Live chat support also gives instant resolution to your clients’ concerns using short and concise replies.
When executed aptly, your customer support becomes your biggest asset for your online casino and the payment method(s) of choice. It enables you to maintain a smooth transaction and earn the favor of both existing and new customers..