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Digital Agency

Chat Operators and the Many Hats that They Can Wear

Chat operators are one of the most rapidly developing sectors of the customer support industry. They’ve become a vital component of the daily operations of businesses because of their ability to manage customer-related concerns with utmost convenience and efficiency. When visitors arrive at your website, chat operators are responsible for greeting and assisting them at …

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How to Choose the Best Contact Channels to Augment Your Call Center?

Customer service channels have the power to create or break a customer’s experience. As technology continues to advance, so does communication. Gone are the days when the only contact channels that customers can use to reach companies are phones and emails. Now, customers expect to get in touch with you quickly and easily through any …

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5 Must-Have Email Support Software for 2022 and Beyond

Are you certain that your email will be able to expand your company in a competitive market? Email is still a reliable tool for companies in initiating and maintaining communication with their prospects and existing clients. Customer service through email is more convenient because it supports asynchronous communication. The customer contacts the business’s support representatives …

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Email Etiquette for Businesses: How to Ace Sales, Marketing & User Support Talks in 2022

Email is a vital part of business communication and cannot be ignored. Not only does email empower prompt response, but it also guarantees that businesses keep track of all active, ongoing, and pending communication. Email is additionally cost-effective and provides invaluable marketing opportunities. It is a professional email that keeps up brand alignment and not …

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BPO Basics: How to Train Your Contact Center Support Team Effectively

Call center agents have a lot on their plates. They are tasked to handle multiple queries and complaints in a given shift. The presence of a trained customer support representative is unquestionably crucial in this situation. The quality of your company’s customer service can make or break your company. After all, customer service is a …

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7 Steps to Perfecting a Support Ticket System that Works

A customer support personnel is typically engaged in a conversation with multiple customers simultaneously.  It is possible, thanks to the presence of an automated ticketing system. Support tickets can be used as a reference for when the customer support representative seeks the assistance of a supervisor or another staff whose expertise suits the problem at …

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Things You Didn’t Know About Outsourcing Call Center Services

Outsourcing is a viable solution for startups looking to expand operations and the breadth of what their call center services can do. Assessing whether your organization should outsource or not is a significant decision-making component of preserving customer trust and enhancing your services.  With the right outsourcing partner and an efficient plan in place, you …

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The 7 Typical Contact Center Mistakes to Ditch in 2022

Customer service is essential for any successful business. Though contact centers have a well-developed training program and agents who demonstrate high standards, it is still unavoidable to make mistakes.  Why?  Well, we’re humans, after all. On the other hand, that doesn’t mean that we can’t do anything to improve. There’s always room to boost contact …

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What Is Email Design? 5 Email Design Trends for 2022

Trends these days come and go at a breakneck pace, making it challenging for brands to keep up. Email marketing is among the continuously evolving trends. The shifting tides in customer acquisition and retention, new inspiration for marketing creatives, and email design trends have never been more fascinating! What Is Email Design? Email design is …

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