Which platform do you use for your marketing strategy? Is it Facebook, Twitter, or Instagram? Perhaps you’ve even added LinkedIn to the mix? Do you think you’ve tried all possible social media platforms for your promotional strategies? Have you ever tried to use TikTok for your marketing? TikTok currently has over 689 million monthly users …
Market with TikTok: Should I or Should I Not Do It? Read More »
With an amazing array of useful features in streamlining customer engagement, live chat is arguably one of the best innovations in the modern business industry. However, while the concept of live chat is increasingly becoming more apparent in the business industry, some businesses still find it shrouded by misimpressions and hearsays. With these misconceptions floating …
Curb Your Live Chat Myths: 7 Misconceptions About Live Chat as a B2C Contact Channel Read More »
Working with a live chat operator team means you need to provide a one-of-a-kind experience to your customers. But, how can you ensure that your agents are delivering that kind of service? How can you know whether they’re geared to take on varying scenarios? How can you tell whether they are the right candidate for …
20 Essential Skills of an Effective Live Chat Operator Read More »
Imagine this. You just started expanding your business reach outside of your main office’s location. One day, a client called asking for help, but they were speaking in Thai, a language that’s foreign to you and your in-house staff. Unfortunately, during that five-minute call, your support rep was having a hard time understanding the client …
The Multilingual Magic: Does Diverse Fluency Really Spell Global Success? Read More »
Ever heard about the thirst trap? Yes? No? Whichever your answer is, we need to get to know what is a thirst trap, why it has been going viral up to this day, and why it has resurfaced as one of the latest news in the most unlikely and professional social media platform known to …
The Power of Thirst Traps: What’s It Doing on LinkedIn? Read More »
Admit it, dating is not an easy feat in general. As adults, we only have limited options to find someone who shares our common interests. Not to mention that the dating that we once knew is being reshaped by different factors such as modern technology, millennial domination, sexual orientations, and even the pandemic. Finding the …
It’s a Match! Exploring the Many Spawns of Online Dating Sites Read More »
Ever encountered someone who’s so full of themselves? Someone who feels so entitled? Have you encountered someone who never hesitates to speak to a manager to talk—nay, impose about their rights and all? If so, perhaps you’ve encountered a wild Karen on the loose! Surface-level, Karen may just be nothing more than a name to …
Get to Know Social Media Communities’ Worst Nightmare: The Karens Read More »
Twitter is one of the biggest social media platforms, with a global population that currently spans over 192 million users. Imagine you are a massive company with impeccable branding and a beautiful marketing scheme that the majority of the Twitterverse seems to enjoy. However, one fateful day, an online troll decides to attack you through …
That Time My Twitter Page Turned Into A Viral Meme Read More »
Are you looking for effective ways on how to gain more positive reviews from your customers? Word-of-mouth plays a vital role in propelling your brand to succeed in this digital setup. As a business, knowing the difference between a one-star rating and a five-star rating is important as it is the determining factor for customers …
Get More Positive Reviews with these 5 Easy Tips! Read More »
Have you ever heard the phrase, ‘Communication makes or breaks the relationship?’ This is the essence of how customer support agents can keep your patrons and convert your leads. Communication has come a long way since its earlier days. From Alexander Graham Bell’s invention of the telephone in 1876 to the creation of the Telephone …