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Digital Agency

Pros and Cons of Live Chat Customer Support

Customer service plays a critical role in every business. It builds a sustainable customer base and allows companies to thrive. As customers have become more tech-savvy, they expect brands to do the same. That is why several companies must keep up with the trends and prioritize their customer support services for an excellent customer experience. …

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What to Do with Customer Data: 4 Ways it Can Leverage Business Success

Thanks to technology, everyday living seemed to have progressed quite exceedingly—especially for entrepreneurs. Several businesses today are relying more and more on technology to help them outperform competitors and improve their services. If you want your business to continually grow, you’ll need a powerful marketing strategy. This is where customer data comes in. Customer data …

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Ranking the Sexiest Languages in the World (Is Yours On the List?)

No language can defeat the language of love. There is no love potion quite like a remote language when words take on a sultry swirl and elude the lips of a stranger. When you go for a vacation to top-rated attractions and beautiful destinations, curiosity takes over especially when you hear someone talking with a …

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All About Voicebots: What You Need to Know About Conversational AI for Customer Support

Voicebot—the future of customer service. Welcome to the world of interactions of humans and machines. At present, voicebots are capable of helping businesses provide voice-enabled conversational AI solutions at a rapid pace. Since the COVID-19 hit the world, voice AI has become more crucial than ever. More industry leaders now believe in an omnichannel future …

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Moderation Amid the Pandemic: How Has Social Media Giants Handled User Content Check

Social media platforms have become a staple in our lives. It has provided a great way to stay connected with the world, especially during the coronavirus era wherein social distancing is crucial for everybody’s safety. That is also why several companies have taken advantage of social media to boost their brand awareness and grow their …

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The Basics of Video Content Moderation

Admit it or not, today’s generation is highly engrossed in viewing and sharing videos online. Whether it’s on Tiktok, Youtube, Instagram, or other social networking platforms, people make sure they don’t miss anything that their favorite vloggers and Tiktok influencers post. Pardon the exaggeration here, but it’s safe to say that these platforms are already …

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What’s In a Softphone: A List of Features to Aid in Your Business

“Your balance is insufficient to complete this call. Please try again later.” Many times, when we try to contact an employee, employer, or possible lead, phone credits are not enough. As such, your saving grace in this situation would have to be a softphone. But what is a softphone? It is a technological advancement that …

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Market with TikTok: Should I or Should I Not Do It?

Which platform do you use for your marketing strategy? Is it Facebook, Twitter, or Instagram? Perhaps you’ve even added LinkedIn to the mix? Do you think you’ve tried all possible social media platforms for your promotional strategies? Have you ever tried to use TikTok for your marketing? TikTok currently has over 689 million monthly users …

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