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Digital Agency

Market with TikTok: Should I or Should I Not Do It?

Which platform do you use for your marketing strategy? Is it Facebook, Twitter, or Instagram? Perhaps you’ve even added LinkedIn to the mix? Do you think you’ve tried all possible social media platforms for your promotional strategies? Have you ever tried to use TikTok for your marketing? TikTok currently has over 689 million monthly users …

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Curb Your Live Chat Myths: 7 Misconceptions About Live Chat as a B2C Contact Channel

With an amazing array of useful features in streamlining customer engagement, live chat is arguably one of the best innovations in the modern business industry. However, while the concept of live chat is increasingly becoming more apparent in the business industry, some businesses still find it shrouded by misimpressions and hearsays. With these misconceptions floating …

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The Multilingual Magic: Does Diverse Fluency Really Spell Global Success?

Imagine this. You just started expanding your business reach outside of your main office’s location. One day, a client called asking for help, but they were speaking in Thai, a language that’s foreign to you and your in-house staff. Unfortunately, during that five-minute call, your support rep was having a hard time understanding the client …

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It’s a Match! Exploring the Many Spawns of Online Dating Sites

Admit it, dating is not an easy feat in general. As adults, we only have limited options to find someone who shares our common interests. Not to mention that the dating that we once knew is being reshaped by different factors such as modern technology, millennial domination, sexual orientations, and even the pandemic. Finding the …

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Get to Know Social Media Communities’ Worst Nightmare: The Karens

Ever encountered someone who’s so full of themselves? Someone who feels so entitled? Have you encountered someone who never hesitates to speak to a manager to talk—nay, impose about their rights and all? If so, perhaps you’ve encountered a wild Karen on the loose! Surface-level, Karen may just be nothing more than a name to …

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That Time My Twitter Page Turned Into A Viral Meme

Twitter is one of the biggest social media platforms, with a global population that currently spans over 192 million users. Imagine you are a massive company with impeccable branding and a beautiful marketing scheme that the majority of the Twitterverse seems to enjoy.  However, one fateful day, an online troll decides to attack you through …

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Common Conundrums Customer Support Agents Solve

Have you ever heard the phrase, ‘Communication makes or breaks the relationship?’ This is the essence of how customer support agents can keep your patrons and convert your leads. Communication has come a long way since its earlier days. From Alexander Graham Bell’s invention of the telephone in 1876 to the creation of the Telephone …

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